Understanding Your Purchase: A Comprehensive Guide for Customers

When making a purchase, it’s crucial to understand all the costs, payment options, and conditions that apply to your order. This guide provides a clear and detailed breakdown of what you can expect before, during, and after your purchase.

Expenses Before Purchase

  1. Product Price: This is the base cost of the item you’re purchasing.
  2. Taxes: All applicable taxes will be added to your purchase and are the customer’s responsibility.
  3. Delivery Costs: These will be calculated at the checkout stage, giving you a clear view of the total cost before purchasing.

Payment Options

We are pleased to accept the following payment methods:

  • Visa credit cards
  • MasterCard credit cards

All payments are processed through the secure Ukrainian Monobank payment system, ensuring a safe and reliable transaction for our customers.

Shipping Information

We offer two types of delivery to cater to different needs:

  1. Nova Poshta:
    • This is a more affordable option.
    • Delivery time: 7 to 21 days, depending on your region.
  2. DHL:
    • This is a faster option.
    • Delivery time: within 7 days.

You can select your preferred delivery method during the checkout process.

Packing

Important Conditions

  1. Order Processing: Shipments from Ukraine will be sent out within 7 to 9 working days after placing your order.
  2. Delivery Time: Total delivery time includes processing and shipping time. For example, if you choose Nova Poshta, your order could take 14 to 30 days to arrive (7-9 days processing + 7-21 days shipping).
  3. Tax Responsibility: All taxes are the customer’s responsibility. These will be displayed during checkout.
  4. Delivery Cost Calculation: The delivery cost will be calculated and displayed at checkout. This lets you see your purchase’s total cost before committing to it.
  5. Returns and Exchanges: Please note that the purchase of photographic art is final. We do not offer returns or exchanges on these items.

Warranty and Quality Assurance

We are committed to delivering high-quality photographic art to our customers. To ensure this:

  1. Pre-Shipping Inspection: To maintain our high-quality standards, each print is carefully checked before packing.
  2. Damage Guarantee: In the unlikely event that your order arrives damaged, we will send you the same photographic art products again at no additional cost from your side.

This warranty underscores our commitment to customer satisfaction and the quality of our products. If you receive a damaged item, please get in touch with our customer service team immediately with photographic evidence of the damage to initiate the replacement process.

After Purchase

Once your purchase is complete, there are no additional expenses to bear. However, please keep in mind:

  1. No Returns or Exchanges: All photographic art sales are final. Please ensure you’re confident about your purchase before completing the transaction.
  2. Tracking: Depending on the shipping method chosen, you may receive tracking information to monitor your package’s progress.

Conclusion

Understanding these expenses, payment options, conditions, and our warranty policy can help you make an informed decision about your purchase. We encourage you to carefully review all information at checkout. If you have any questions or concerns about your order, the costs involved, the payment process, the delivery process, or our warranty, please don’t hesitate to contact our customer service team.

Remember, while we strive to provide the highest quality photographic art and have an intense quality assurance process, the nature of our products means that all sales are final, except in cases of damage during shipping. We appreciate your understanding and support of the arts.